Orders & shipping

All our products are in our warehouse in the Netherlands.
If you live in the Netherlands, you will receive your order within 1 working day.
For the other countries, please read below the expected delivery time:
- Belgium : 2-3 working days
- Germany : 2-3 working days
- France : 3-5 working days
- Spain : 3-5 working days
- Italy : 3-5 working days
- Elsewhere in Europe : 3- 5 working days

Yes, Le Zen ships all over the world.
Shipping costs vary per country and you will find these costs at the checkout of your desired lifestyle products.

We run discounts and promotions all year, so stay tuned for exclusive deals, including free shipping worldwide.

We usually use our trusted partner GLS. For deliveries with alcohol we use PostNL for the ID-check.

Deliveries outside Europe are carried out by FedEx.

Returns

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

You can return your products free of charge within 30 days. The first day starts when you receive your product.

We cannot take back products that have become defective due to misconduct. This applies to all faults that are not covered by the manufacturer's warranty. If you do not use your products in a responsible manner, it is not possible to return them.

Two examples of misconduct are:
1. Your product has fallen from a (high) place.
2. Your product has fallen into the water.

Warranty

With Le Zen you are always entitled to 2 years warranty. The first day starts on the day you receive your invoice.

If the defect is within the manufacturer's warranty, we will first try to repair it. If we are unable to repair it, we will provide you with a new product or a credit note to the value of the purchase.

If our repair takes longer than two weeks, we will also send you a new product.

Sizes and Weights

Diameter: 14*23CM
Weight: 420G

Diameter: 26*38CM
Weight: 2KG

Diameter: 33*50CM 
Weight: 3.3KG

Diameter: 43*63CM
Weight: 4.6KG

Cleaning the Le Zen

It is best to clean your Le Zen products with a warm wet cloth. Once you have completed this task, dry it with a dishcloth.
After this, your Le Zen will be completely clean and fresh again.

Materials used in the Le Zen

PE plastic materials (UV8 and PDA), Li-battery 2000 mAh, aluminium plate, aluminium ring vegan leather handle & stainless steel screws.

PE plastic materials (UV8 and PDA), Li-battery 2600 mAh, aluminium plate, aluminium ring, vegan leather handle & stainless steel screws.

PE plastic materials (UV8 and PDA), Li-battery 4000 mAh, aluminium plate, aluminium ring, vegan leather handle & stainless steel screws.

PE plastic materials (UV8 and PDA), Li-battery 4000 mAh, aluminium plate, aluminium ring, vegan leather handle & stainless steel screws.

Water resistant vs Water proof

All models are water proof, meaning rain or even storm with water is no
problem as long the user closes the charging cap at the bottom of the product.
They all have the IP54 water-resistant certificate. The Le Zen products are not water resistant in the sense that you can put them into the swimming pool or take them with you in the sea.

Other

You can contact us through our Contact page

We will be happy to assist you.